Troubleshoot uploads, missing emails, and page errors
Work through common upload, email, and page problems without creating duplicate actions.
Work through common upload, email, and page problems without creating duplicate actions.
Before you start
Keep the exact error and the page you were using available.
Steps
For an upload error, check the field's allowed file type and size. A custom executed NDA must be a valid PDF of 10 MB or less.
For a missing email, check the destination address, spam folder, and relevant Notifications preference.
For a page error, check your connection and account, then safely reload after preserving unsaved text.
Before repeating a send, create, sign, or submit action, check whether its result already appears.
If the issue remains, contact support with the page, approximate time, error text, and steps you took.
What happens next
You either resolve a common local problem or provide enough context for investigation. Different upload fields have different limits; do not apply one field's limit to every document.
Common problems
Do not send passwords or recovery links to support. If an external CIM link fails, ask the seller to verify the external service's permissions. Repeated clicks can create extra requests rather than repair delivery.